As a team member in our Customer Care business, you ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.
Entry Level Customer Service
What will make you successful at Conduent? Check out the traits we re looking for and see if you have the right mix.
Traits are on a scale of 1 to 10
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Department learning opportunities and company-wide digital knowledge share.
Conduent offers programs to help advance the careers of our employees.
Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Purpose: Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).
Scope: General: Uses best practices and knowledge of internal or external business issues to improve products or services Acts as a resource for colleagues with less experience Requires in-depth knowledge and experience Decisions guided by policies, procedures and business plan Generally domestic scope/accountability
Primary Responsibilities: Develops, implements, and improves benefits administration programs on behalf of clients. Manages and develops relationships with clients/prospects and insurers to ensure delivery of effective and efficient service Reviews benefit calculations performed by others within the team (which may involve the more complex plans or the most important clients of the firm) Keeps up-to-date with current legislative topics and its application to existing client benefits schemes Provides advice on the effect of actual or anticipated changes in law, or employee benefit practice. Provide drafts of basic explanatory literature for the schemes, ie, announcements and booklets, or commenting on drafts produced by others. Deliver face-to-face presentations, designed to simplify complex benefits issues, to employee groups and encourages benefits take-up Provides administration advice and guidance to clients, and may manage mid sized or more complex, strategic clients
At least 5 years of Health and Welfare administrative experience required. Technical experience preferred.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
Associated topics: ambulatory, behavioral health, department of health, electrophysiology, licensed practical nurse, medicaid, operating room, physician, psychologist, therapeutic